Call Center Manager (Start-up)
85 000 руб.
Location: American freight transportation start-up
Languages: English, Russian
We are seeking an enthusiastic and motivated Call Center Manager for our start-up in the freight transportation industry. Our company aims to provide high-quality service to our customers, and your role will involve managing a team of call center operators, providing courteous and quality assistance to our clients.
Responsibilities:
- Ensuring impeccable customer service while handling a high volume of incoming calls in a timely manner.
- Managing and coaching a team of call center operators to meet performance targets and deliver exceptional customer experiences.
- Developing and implementing call center strategies, procedures, and policies to optimize efficiency and productivity.
- Monitoring call center metrics, analyzing data, and generating reports to identify areas for improvement and make informed business decisions.
- Collaborating with other departments to resolve escalated customer issues and ensure customer satisfaction.
- Training new call center operators and conducting ongoing training sessions to enhance their skills and knowledge.
- Maintaining accurate records of customer interactions, transactions, and escalations in the call center system.
Requirements:
- Fluent verbal and written communication skills in English and Russian.
- Minimum B1 level of proficiency in English.
- Location does not matter, remote work is possible.
- Previous experience in a contact center environment is preferred.
- Proficient in taking screenshots and entering data in Excel.
- Excellent communication skills and the ability to articulate ideas effectively.
- Strong customer orientation and a desire to assist each client.
- Willingness to invest extra effort in the start-up phase.
We offer well as a dynamic and collaborative working environment. If you are passionate about providing exceptional customer service and leading a team in a start-up environment, we would love to hear from you. Please submit your resume and cover letter.
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